Insurance Information

Hendrick Medical Center files all types of insurance, including FIRSTCARE and Medicaid. Hendrick also is a contracted TRICARE Prime facility. It generally takes 30-45 days for us to receive payment from the insurance company. If you have not received word from your insurance company at the end of 90 days, please give us a call. If your insurance has not paid us at the end of 120 days, we will pass the balance of the visit to you.

If you get a bill and we have not filed your insurance, please contact us. Billing statements go out approximately every 30 days. An itemized statement of charges will be provided upon request. Please allow 5-10 business days for delivery.

If you have questions about your bill or need to speak with a representative, please e-mail us at busoffice@hendrickhealth.org or call Hendrick Business Services at 325-670-2437.

If you are not covered by health insurance, you may be eligible for Medicaid. Hendrick Medical Center provides an on-site representative if you are interested in applying for Medicaid. You may contact Hendrick Medical Center at 325-670-4160 to find out if you are eligible.

Uninsured Discounts

If you are uninsured you will receive a 35 percent discount. You can earn a 50 percent discount by paying your bill in advance or as soon as you receive the first statement before the end of 30 days.

Payment Options

We accept cash, checks and all major credit cards. Payment can be made in person at the office on the corner of Hickory Street and Ambler Avenue, at any of the admissions areas or pay online.

If you are unable to pay your bill in full, whether you are paying your patient portion after insurance or you are uninsured, we ask that you please call 325-670-4160 to speak to a financial counselor about resource assistance.

Any personal overpayments will be refunded within 30 days.