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For Patients

Insurance Plans Accepted

Hendrick Clinic Obstetrics and Gynecology accepts most healthcare plans including, but not limited to:

  • FirstCare
  • Medicaid
  • Aetna
  • UHC

New Medicare patients are accepted by referral for a specific medical problem. No new Medicare patients will be accepted for routine preventive care.

Privacy Information

To our patients: this notice describes how health information about you (as a patient of this practice) may be used and disclosed and how you can get access to your health information. This is required by the Privacy Regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Commitment to Privacy

Our practice is dedicated to maintaining the privacy of your health information. We are required by law to maintain the confidentiality of your health information. We realize that these laws are complicated, but we must provide you with the following important information.

The following circumstances may require us to use or disclose your health information:

  1. If requested by public health authorities and health oversight agencies authorized by law to collect information.
  2. If requested by federal officials for intelligence and national security activities authorized by law.
  3. If requested by correctional institutions or law enforcement officials, if you are an inmate or under the custody of a law enforcement official.
  4. If required to do so by a law enforcement official.
  5. If you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities.
  6. For lawsuits and similar proceedings in response to a court or administrative order.
  7. For workers compensation and similar programs.
  8. When necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. We will only make disclosures to a person or organization able to prevent the threat.

Your Health Information Rights

  1. You can request that our practice communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. We will accommodate reasonable requests.
  2. You can request a restriction in our use or disclosure of your health information for treatment, payment or healthcare operations. Additionally, you have the right to request that we restrict our disclosure of your health information to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies or when the information is necessary to treat you.
  3. You have the right to inspect and obtain a copy of the health information that may be used to make decisions about you, including patient medical records and billing records, but not including psychotherapy notes. You must submit a signed and dated request to Hendrick Clinic, Records Custodian, 1927 Pine Street, Abilene, Texas, 79601.
  4. You may ask us to amend your health information if you believe it is incorrect or incomplete, and as long as the information is kept by or for our practice. To request an amendment, your request must be made in writing and submitted to Hendrick Clinic, Records Custodian, 1927 Pine Street, Abilene, Texas, 79601. You must provide us with the reason that supports your request for amendment.
  5. You are entitled to receive a copy of this Notice of Privacy Practices. You may ask us to give you a copy of this notice at any time. To obtain a copy of this notice, contact our front desk receptionist.
  6. If you believe your privacy rights have been violated, you may file a complaint with our practice or with the Secretary of the Department of Health and Human Services. To file a complaint with our practice, call Hendrick Provider Network at 325-670-4351. All complaints must also be submitted in writing to the practice address. You will not be penalized for filing a complaint.
  7. Our practice will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law.
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