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Medical Records | Health Information Management

A record of the care a patient receives at Hendrick Health is retained in the Health Information Management (HIM) department. This record of care, called your Protected Health Information (PHI), is kept in strict confidence and will not be released without the patient’s written consent, except as required by law.

No PHI will be released without picture ID with signature for confirmation of identity.

Requesting Personal Health Information

  • If you would like electronic access to your PHI, you can sign up for our patient portal, FollowMyHealth.
  • If you would like a paper copy of your PHI, print out and then complete and sign the Release of Information form. Completed forms may be submitted in person, mailed or faxed to Health Information Management at the facility you received care at.

Hendrick Medical Center
1900 Pine Street, Room 2803
Abilene, Texas 79601
Fax: 325-670-6558

  • From the main lobby, take one of the four elevators up to the second floor.
  • On the second floor, turn right, take the hallway to the right. Upon reaching the next intersection take a left and follow the wall until you are able to take a hallway to your left. (This hallway also leads to Resource Assistance and the Hendrick Outpatient Pharmacy.)
  • There are two glass windows with personnel available to assist you. Please feel free to speak with either of them.

Hendrick Medical Center South
6250 HWY 83/84
Abilene, Texas 79606

Hendrick Medical Center Brownwood
1501 Burnett Road
Brownwood, Texas 76801

Office Hours

Monday - Friday
8 a.m. - 4:30 p.m.
Closed on weekends and holidays. Observed holidays include New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

If the office is closed at Hendrick Medical Center (1900 Pine Street), forms can be dropped in the drop box outside the office at Room 2803 on the second floor beside the pharmacy.