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Medical Records - Health Information Management

Release of Information at Hendrick

Our Release of Information staff will help you with your medical records requests. For more information, contact Hendrick Health Information Management at

Requesting Personal Health Information

  • If you would like electronic access to your PHI, you can sign up for our patient portal, FollowMyHealth at Hendrick.
  • If you would like a paper copy of your PHI, print out and then complete and sign the Release of Information form and follow the instructions below.
    • Bring the form to Hendrick Medical Center ROI Dept or
    • Fax the completed form to 325-670-6558 or
    • Mail the completed form to:
      Release of Information
      Hendrick Medical Center
      1900 Pine Street, #2803
      Abilene, TX 79601

No PHI will be released without picture ID with signature for confirmation of identity.

For more information, see our FAQ section.

About Release of Information

A record of the care a patient receives at Hendrick Medical Center is retained in the Health Information Management (HIM) department. This record of care, called your Protected Health Information (PHI), is kept in strict confidence and will not be released without the patient’s written consent, except as required by law. Release of Information is the HIM section that determines who can have access to your PHI.


Hendrick Medical Center
Room 2803
1900 Pine St.
Abilene, Texas 79601

  • From the main lobby, take one of the four elevators (these will have orange arrows on the floor in front of the elevator door) up to the second floor.
  • On the second floor, turn right, take the hallway to the right. Upon reaching the next intersection take a left and follow the wall until you are able to take a hallway to your left. (This hallway also leads to Resource Assistance and the Hendrick Professional Pharmacy.)
  • There are two glass windows with personnel available to assist you. Please feel free to speak with either of them.

Contact Us

Release of Information Department
Fax: 325-670-6558

Office Hours
Monday - Friday
8 a.m. - 4:30 p.m.
Closed on weekends and holidays.
Observed holidays include New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

If the office is closed, forms can be dropped in the drop box outside the office at Room 2803 on the second floor beside the pharmacy.