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    Online Bill Pay

    If you have questions or technical difficulties, please call customer service at 325-670-2437.

    Payment Options

    We accept cash, checks and all major credit cards. Payment can be made in person at Hendrick Service Center (4310 Buffalo Gap Road inside the Mall of Abilene) or at any of the admissions areas or pay online.

    If you are unable to pay your bill in full, whether you are paying your patient portion after insurance or you are uninsured, we ask that you please call 325-670-4160 to speak to a financial counselor about resource assistance.

    Any personal overpayments will be refunded within 30 days.

    Business Services

    Hendrick Health Business Services bills and collects in a timely manner for services provided by Hendrick Medical Center, adhering to all billing and collection rules established by Medicare, Medicaid, third party carriers and all local, state and federal government agencies.

    Business Services staff members are administrative professionals trained in the complexities of hospital and/or physician billing and collection.

    The Business Services staff at Hendrick Medical Center provides:

    • Face-to-face customer service by meeting with customers who visit our office at the Hendrick Service Center.
    • Telephone customer service by answering calls relating to bills, statements and general billing and collection questions
    • Resource assistance service by helping customers find available assistance and guiding them through the application process
    • Payment posting services by determining that payments are applied appropriately to dates of service
    • Billing services by getting charges through the system and filed to the appropriate insurance company or billed to the patient in a timely manner
    • Follow-up services by contacting insurance companies when payments are not received in a timely manner
    • Collection services through the discussion of payment arrangements, with no interest, and management of accounts through the entire collection process, up to and including referral to an outside agency


    Monday through Friday
    8 a.m. - 5 p.m.

    Holiday closings are New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

    For more information, please call 325-670-2437 or 1-800-670-0412.

      Contact Us

      Contact Business Services at any of the following phone numbers or by email at

      Hendrick Main 325-670-2000
      Customer Service 325-670-2437
      Fax 325-670-2332
      Resource Assistance 325-670-4160
      Fax 325-670-2589
      Medicaid Information 325-670-2903
      Release of Information 325-670-2407
      Fax 325-670-6503
      Hendrick Provider Billing 325-670-4200
      Fax 325-670-4040
      Outpatient Tests 325-670-2498
      Surgical Procedures 325-670-2493

      Patient portion estimates are provided by insurance verification specialists.