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Hendrick Hospice Care named 2019 Hospice Honors recipient

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Hendrick Hospice Care has been named a 2019 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys and advanced analytics. (CAHPS is a series of patient surveys rating healthcare experiences in the United States.) Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“I am proud of our dedicated hospice team who strives to meet these high standards of care by serving and doing what’s best for our patients and families during some of the most difficult times in their lives,” said Karen Tucek, director of Hendrick Hospice Care. “Hendrick Hospice is truly honored and privileged to care for the people in our community who are in need of end-of-life care.” 

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2017 through September 2018. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.

“We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, executive vice president of services at HEALTHCAREfirst. “I congratulate Hendrick Hospice Care on its success in achieving this highest of honors.”