Hendrick Clinic Cardiovascular Surgery schedules appointments by referral only.
To best manage the high traffic calls received each day, our office utilizes
a voicemail system to receive phone calls. We ask that you listen carefully
to the message, and then leave your name, a phone number you can be reached
at, and a brief message. All calls are returned as soon as possible. If
you do not receive a returned call within 24 hours, please call again.
In more urgent cases (please note that in emergency situations you should
call 911 and not the office), press “0” to speak with an operator.
This option should only be used in urgent situations, as the misuse of
it can delay prompt handling of emergencies, as well as other returned calls.
Routine appointments are scheduled by our front office staff.
This facility has on staff a physician assistant (PA) or nurse practitioner
(NP) to assist in delivery of medical care. A PA/NP is a graduate of a
certified training program and is licensed by the state board. Under the
supervision of a physician, a PA/NP can diagnose, treat and monitor common
acute and chronic disease, as well as provide health maintenance care.
Supervision does not require the constant physical presence of the supervising
physician, but rather overseeing the activities of and accepting responsibility
for the medical services provided.
Before Your Visit
In preparation for your visit, be sure to bring the following:
Social Security card
Insurance or Medicare cards
Required insurance referral, authorization, or Medicaid paperwork
ALL your medication bottles (or a list of medicine names, dosages, and
directions for all prescribed or over the counter medicines)
Previous medical records
Recent test results (Stress tests, ECGs, X-rays, etc.)
Be sure to contact your referring physician 5 – 7 days prior to your
appointment to ensure your medical information has been sent.
New patients should arrive 15 – 30 minutes before their scheduled
appointment time to complete required paperwork.
During Your Visit
Delays are sometimes unavoidable. Hendrick Clinic Cardiovascular Surgery
strives to see patients promptly, but at times are unavoidably detained
by patient emergencies. We appreciate your patience and understanding
as we handle the emergency. When scheduling your appointment, please allow
plenty of time in your day for your appointment in the event of delay.
Diabetics or patients with special nutritional needs should come to their
visit prepared with a snack or drink if required in order to avoid problems.
After Your Visit
All test results will be reported as soon as possible via mail or phone.
Reports could take up to five to seven days before becoming available.
If you have not received a call or note after seven business days, please
call the office and leave a voice message for the nurse.
For new prescriptions, call and leave the nurse a voice message at least
one week before the medication is needed. For medication refill requests,
call the pharmacy at least three working days before the prescription
refill is needed; this will help avoid delay/interruption of your medications.
Referrals/Authorizations
It is solely the patient’s responsibility to obtain an initial referral
as well as keep up with authorizations for follow up visits. We will obtain
any required authorization for tests or procedures that are ordered by
our physicians.
Please do not assume your primary care physician or your referring physician
has called or faxed the authorization to our office. If an authorization
has not been received by our office, you may be asked to sign a waiver
accepting financial responsibility for the visit if we are not able to
obtain an authorization for the visit.
Financial Policy
Payment is expected at the time of your visit for any co-payment/co-insurance
amount, plus any deductible. If you do not have insurance or if your insurance
sends payments directly to you, then payment in full is due at each visit.
For your convenience, we accept Visa, MasterCard, Discover, cash or check.
Should an over-payment occur on the deductible or percentage amounts charged,
we will apply a credit to your account. If you have an appointment within
the next 60 days, the credit is applied to your account and can be used
at that visit. If no further appointments are needed, a refund check for
the credit amount will be mailed to you.
You will also be asked to make a payment on any outstanding balance at
the time of your visit. Patient balances after insurance processing are
due within 30 days.
Please let us know if you have any questions regarding your account.
NSF (non-sufficient funds) checks are sent to InstaChek for collection.
A service fee of up to $30 is charged on all returned checks in addition
to the amount of the check.
Each patient will be asked to sign a statement of agreement with our Financial
Policy upon arrival in one of our offices.
Privacy Rights
The Notice of Privacy Rights describes how medical information about you
may be disclosed and how you can get access to this information. As our
patient, under HIPAA (the new federal privacy act), you have specific
privacy rights. We are required by law to provide you a copy of the notice
and obtain your signature verifying that we did so. Each patient will
be given this notice upon arrival in one of our offices, and will be asked
to sign an acknowledgement of receipt.
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