Billing
Online Bill Pay
Hendrick Health Hospital Services
Hendrick Health is launching a new online bill pay portal. You may receive an email from businessoffice@hendrickhealth.org or a text message. More detailed information will be available soon.
Select this option when you need to pay a bill for hospital services such as emergency room visits, inpatient stays, diagnostic testing, lab work, and physical therapy.
Hendrick Clinic Services
Select this option when you need to pay a bill for services received from your Hendrick Clinic provider.
Hendrick Medical Supply
If you have questions or technical difficulties, please call customer service at 325-670-2437.
Payment Options
We accept cash, checks and all major credit cards. Payment can be made in person at Hendrick Service Center (4310 Buffalo Gap Road inside the Mall of Abilene) or at any of the admissions areas or pay online.
If you are unable to pay your bill in full, whether you are paying your patient portion after insurance or you are uninsured, we ask that you please call 325-670-4160 to speak to a financial counselor about resource assistance.
Any personal overpayments will be refunded within 30 days.
Business Services
Hendrick Health Business Services bills and collects in a timely manner for services provided by Hendrick Medical Center, adhering to all billing and collection rules established by Medicare, Medicaid, third party carriers and all local, state and federal government agencies.
Business Services staff members are administrative professionals trained in the complexities of hospital and/or physician billing and collection.
The Business Services staff at Hendrick Medical Center provides:
- Face-to-face customer service by meeting with customers who visit our office at the Hendrick Service Center.
- Telephone customer service by answering calls relating to bills, statements and general billing and collection questions
- Resource assistance service by helping customers find available assistance and guiding them through the application process
- Payment posting services by determining that payments are applied appropriately to dates of service
- Billing services by getting charges through the system and filed to the appropriate insurance company or billed to the patient in a timely manner
- Follow-up services by contacting insurance companies when payments are not received in a timely manner
- Collection services through the discussion of payment arrangements, with no interest, and management of accounts through the entire collection process, up to and including referral to an outside agency
Hours
Monday through Friday
8 a.m. - 5 p.m.
Holiday closings are New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
For more information, please call 325-670-2437 or 1-800-670-0412.
Contact Us
Contact Business Services at any of the following phone numbers or by email at businessoffice@hendrickhealth.org
| Hendrick Main | 325-670-2000 |
| Customer Service |
325-670-2437
1-800-670-0412 Fax 325-670-2332 |
| Resource Assistance |
325-670-4160
1-800-670-0412 Fax 325-670-2589 |
| Medicaid Information | 325-670-2903 |
| Release of Information |
325-670-2407
Fax 325-670-6503 |
|
Hendrick Clinic
Hendrick Anesthesia Network |
325-670-2950
Fax 325-670-4040 |
| Outpatient Tests | 325-670-2498 |
| Surgical Procedures | 325-670-2493 |
Patient portion estimates are provided by insurance verification specialists.