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The first responsibility of a healthcare institution is to protect the health, legal rights and general welfare of its patients. Patients have specific legal rights to privacy concerning medical information. Hendrick Health’s public relations staff members frequently are required to balance the public's interest with this right to privacy, in accordance to state and federal privacy regulations. To comply with HIPAA regulations, no information can be released to the media, unless the patient has agreed to be in the hospital directory. The public relations staff may confirm with the caregiver that the patient has consented to be in the directory.

Hendrick Health encourages a cooperative working relationship with the media. We are happy to provide you with any information that is available to us and to share with you new and informative healthcare issues. Please feel free to contact Public Relations for the interview or story opportunities.

Media Inquiries

All media inquiries should be directed to the public relations coordinator. The office of public relations must approve requests for interviews and photographs with patients, physicians or employees at Hendrick Health facilities before scheduling. Written consent from the interviewee will be obtained and a Hendrick staff member will accompany news media at all times in Hendrick Health facilities and properties. This includes, but not limited to:

  • Patient Status Reports
  • Event Questions
  • Publicity
  • Interview and Story Opportunities

Contacting Public Relations

  • The main number for public relations is 325-670-2431.This is the direct line for Lynne Bruton, public relations coordinator.
  • During regular business hours, if you must talk to someone and you can’t reach Lynne Bruton, you may also call Jesiree Driskell, marketing director at 325-670-2935.
  • The office is open Monday – Friday, 8 a.m. to 5 p.m.
  • If you cannot reach a member of the public relations staff, you may call the hospital operator at 325-670-2000 and ask that a representative be paged for you.

After Hours

After hours, call a hospital operator at 325-670-2000. The operator will page the on-call Marketing/Public Relations staff member to answer your call. Any news media representative must identify themselves and their organization when calling to request information.