Open Accessibility Menu

For Patients

Patient Packet

Click here to download our patient packet for more information about preparing for your surgery.

Insurance Plans

Hendrick Surgery Center in Brownwood accepts most major commercial insurance, including Blue Cross Blue Shield, Medicare, Cigna, United and self-pay pricing. For more information about insurance coverage, call 325-203-5106 or email

Click here to make an online payment to Hendrick Surgery Center.

Please have your invoice available for reference.

Anesthesia Information

Our anesthesia services are provided by the following contracted providers:

Brownwood Anesthesia, 325-203-5106

If you have questions about anesthesia billing, please call 432-699-0442.

Patient Rights and Responsibilities

Patients have a right to:

  • Be informed of your patient rights in advance of receiving or discontinuing care when possible.
  • You or your surrogate decision-maker will receive a written copy of the Patient Rights, Responsibilities and Grievance process upon admission and/or in advance to receiving care.
  • If you or your surrogate decision-maker does not understand the written word then you have the right to receive your Rights, Responsibilities and Grievance process verbally in a language you can understand.
  • Have access to an interpreter services at no cost to you or your surrogate when you do not speak or understand the language. You have the right to ask for communication aides at no cost to you or your surrogate.
  • No one is denied access to care because of a disability, national origin, culture, age, race, religion, gender identity or sexual orientation.
  • Receive care in a safe setting to include but not limited to:
    • Staff using best practices as determine through evidence based research.
    • Staff to consider emotional health as part of a safe setting.
    • Staff will comply with National Patient Safety Goals.
    • Be free of all forms of abuse or harassment.
  • Participate in decision-making regarding ethical issues, personal values or beliefs.
  • Have access to their clinical records within a reasonable timeframe.
  • Given Informed consent for all treatments and procedures to be performed in layman terms.
  • Care that includes the recommended treatment to include risk, benefits, treatment alternatives and consequences of not adhering to the treatment plan.
  • Likelihood of success following the treatment or procedure.
  • Participation in clinical trials and investigative studies.
  • Designate a surrogate decision-maker.
  • Involve or not involve your family or surrogate in your care and related decision.
  • Participate in treatment decisions, ethical issues and in conflict resolution concerning your care.
  • Refuse care.
  • Right to know expected recovery period.
  • Pain management and comfort measures.
  • Know the names and professional status of caregivers including if someone other than your physician will be assisting with the procedure or treatment.
  • Information about fees and payment schedules.
  • Protection of privacy of your person and confidentiality of your personal and financial information that is consistent with federal and state laws and of your medical information except in the event of an emergency in which case the medical record would be transferred with you to the receiving medical facility.
  • Protection of your safety and security.
  • Respect for your personal values and beliefs.
  • Information concerning your condition/procedure and instruction for care after discharge.
  • Information on conflict resolution and the grievance process.
  • Present an Advance Directive. It is the policy of this facility that we do not honor an Advance Directive regarding life-saving measures; all life saving measures will be taken in the event of an emergency. The Advance Directive is kept with your medical record in case you are transferred to another medical facility in the event of an emergency.

A responsibility to:

  • Provide accurate and complete information about complaints, past illnesses, hospitalizations, medications, advance directives, and other matters of care.
  • Acknowledge when you don’t understand a treatment or plan of care.
  • Ask questions and promptly voice concerns.
  • Report any changes in your condition or symptoms, including pain.
  • Request assistance of a member of the healthcare team.
  • Participate in the planning of your care.
  • Follow your recommended treatment plan.
  • Have a responsible adult to provide transportation and to assist with your care during the first 24 hours postoperative.
  • Provide a telephone number where you can be contacted within the first three days postoperative.
  • Be considerate of other patients and staff.
  • Follow facility rules and regulations such as not smoking on the property or carrying fire arms or weapons of any kind onto the property.

Process to File a Complaint

  • It is the mission of this organization to provide care that we would wish for our loved ones and ourselves.
  • We welcome suggestions, complaints as well as appreciation.
  • Your feedback is important to help us improve patient care and our environment.
  • You may express a complaint to any staff member, physician or Manager.
    • Please address concerns to:
      Cathy Casey MSN, RN, CNOR, CSSM
      2401 Crockett Drive
      Brownwood, Texas 76801
      325-203-5106 Fax 325-203-5150
  • The Manager reviews all complaints and attempts to rectify any issue.
  • If the issue is not resolved to your satisfaction, the Board of Directors reviews the complaint and attempts to rectify the issue.
  • If you are still not satisfied, you may file a complaint with the follow agencies:
    • Texas Department of State Health Services
      PO Box 149347, Austin, TX 78714-9347
      Telephone: 512 776-7111
    • The Office for Civil Rights
      Department of Health and Human Services
      1301 Young Street, Suite 1169, Dallas, TX 75202
      Telephone: 800-368-1019 or TDD 800-537-7697 or Fax: 202-619-3818 and email:
    • Division of Accreditation Operations, Office of Quality Monitoring
      The Joint Commission
      One Renaissance Boulevard, Oakbrook Terrace, IL 60181
      Telephone: 800-994-6610 or 630-792-5276 and Fax: Office of Quality Monitoring 630-792-4276
  • You also have the right to file a complaint with the Texas Board of Medical Examiners, the State Board of Dental Examiners, the Texas Podiatry Board and the Texas Department of Regulatory Agencies if you have concerns with your physician, dental or podiatric patient care services, excluding fee disputes.
Related Providers
Related Blogs
Locations Offering These Services View All