Hendrick Surgery Center in Brownwood accepts most major commercial insurance,
including Blue Cross Blue Shield, Medicare, Cigna, United and self-pay
pricing. For more information about insurance coverage, call
325-203-5106 or email
info@hendricksurgerycenter.com.
If you have questions about anesthesia billing, please call
432-699-0442.
Patient Rights and Responsibilities
Patients have a right to:
Be informed of your patient rights in advance of receiving or discontinuing
care when possible.
You or your surrogate decision-maker will receive a written copy of the
Patient Rights, Responsibilities and Grievance process upon admission
and/or in advance to receiving care.
If you or your surrogate decision-maker does not understand the written
word then you have the right to receive your Rights, Responsibilities
and Grievance process verbally in a language you can understand.
Have access to an interpreter services at no cost to you or your surrogate
when you do not speak or understand the language. You have the right to
ask for communication aides at no cost to you or your surrogate.
No one is denied access to care because of a disability, national origin,
culture, age, race, religion, gender identity or sexual orientation.
Receive care in a safe setting to include but not limited to:
Staff using best practices as determine through evidence based research.
Staff to consider emotional health as part of a safe setting.
Staff will comply with National Patient Safety Goals.
Be free of all forms of abuse or harassment.
Participate in decision-making regarding ethical issues, personal values
or beliefs.
Have access to their clinical records within a reasonable timeframe.
Given Informed consent for all treatments and procedures to be performed
in layman terms.
Care that includes the recommended treatment to include risk, benefits,
treatment alternatives and consequences of not adhering to the treatment plan.
Likelihood of success following the treatment or procedure.
Participation in clinical trials and investigative studies.
Designate a surrogate decision-maker.
Involve or not involve your family or surrogate in your care and related decision.
Participate in treatment decisions, ethical issues and in conflict resolution
concerning your care.
Refuse care.
Right to know expected recovery period.
Pain management and comfort measures.
Know the names and professional status of caregivers including if someone
other than your physician will be assisting with the procedure or treatment.
Information about fees and payment schedules.
Protection of privacy of your person and confidentiality of your personal
and financial information that is consistent with federal and state laws
and of your medical information except in the event of an emergency in
which case the medical record would be transferred with you to the receiving
medical facility.
Protection of your safety and security.
Respect for your personal values and beliefs.
Information concerning your condition/procedure and instruction for care
after discharge.
Information on conflict resolution and the grievance process.
Present an Advance Directive. It is the policy of this facility that we
do not honor an Advance Directive regarding life-saving measures; all
life saving measures will be taken in the event of an emergency. The Advance
Directive is kept with your medical record in case you are transferred
to another medical facility in the event of an emergency.
A responsibility to:
Provide accurate and complete information about complaints, past illnesses,
hospitalizations, medications, advance directives, and other matters of care.
Acknowledge when you don’t understand a treatment or plan of care.
Ask questions and promptly voice concerns.
Report any changes in your condition or symptoms, including pain.
Request assistance of a member of the healthcare team.
Participate in the planning of your care.
Follow your recommended treatment plan.
Have a responsible adult to provide transportation and to assist with your
care during the first 24 hours postoperative.
Provide a telephone number where you can be contacted within the first
three days postoperative.
Be considerate of other patients and staff.
Follow facility rules and regulations such as not smoking on the property
or carrying fire arms or weapons of any kind onto the property.
Process to File a Complaint
It is the mission of this organization to provide care that we would wish
for our loved ones and ourselves.
We welcome suggestions, complaints as well as appreciation.
Your feedback is important to help us improve patient care and our environment.
You may express a complaint to any staff member, physician or Manager.
The Manager reviews all complaints and attempts to rectify any issue.
If the issue is not resolved to your satisfaction, the Board of Directors
reviews the complaint and attempts to rectify the issue.
If you are still not satisfied, you may file a complaint with the follow agencies:
Texas Department of State Health Services
PO Box 149347, Austin, TX 78714-9347
Telephone:
512 776-7111
The Office for Civil Rights
Department of Health and Human Services
1301 Young Street, Suite 1169, Dallas, TX 75202
Telephone:
800-368-1019 or TDD 800-537-7697 or Fax: 202-619-3818 and email:
ocrmail@hhs.gov
Division of Accreditation Operations, Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Telephone:
800-994-6610 or
630-792-5276 and Fax: Office of Quality Monitoring 630-792-4276
You also have the right to file a complaint with the Texas Board of Medical
Examiners, the State Board of Dental Examiners, the Texas Podiatry Board
and the Texas Department of Regulatory Agencies if you have concerns with
your physician, dental or podiatric patient care services, excluding fee disputes.
Center for Medicare and Medicaid Services Ombudsman
800 MEDICARE (ask representative to direct your call to Medicare Ombudsman)
Website: www.medicare.gov/contacts for local SHIP contact and email:
medicareombudsman@cms.hhs.gov
New obstructive sleep apnea ... Featured, Surgery
